narrative: SAVVI IMPROVE

Version: V1 from Concept Model 1.0.0

Created: 25 March 2026

In the Improve phase

• having used data to Find and Support vulnerable people
• there is an opportunity to review anonymised CASE data
• to create insights as to how the process could be improved.
• In particular, improvements could be made to
• the rules and weightings in the RISK-MODEL
• the use, and data quality of RISK-FACTORs
• prediction of NEEDs
• the REFERRALs of NEEDs to SERVICEs that lead to good OUTCOMEs

Renditions

Index

Concepts from SAVVI Concept Model

Links from SAVVI Concept Model

Concepts

Action

Concept Model: SAVVI Concept Model

An action that has been carried out as a part of responding to a NEED.

Links:

• Need → ActionAddressesNeed → Action

Case

Concept Model: SAVVI Concept Model

A container for information established to manage one or more NEEDs for a PERSON or HOUSEHOLD, through which events, evidence, activities, and decisions are recorded and tracked over time in order to achieve an intended OUTCOME.

Links:

• Need → CaseManagesNeed → Case

Need

Concept Model: SAVVI Concept Model

An unmet requirement of a Person or Household that can be addressed.

Notes:

Examples of NEEDs include

• secure housing

• managing debt

• ensure take up of benefits

• to be evacuated during a flood The Supporting Families programme lists 34 NEEDs including

• parenting support

• support with their finances

• achieve at least 90% school attendance

Links:

• Need → ActionAddressesNeed → Action
• Need → CaseManagesNeed → Case
• Vulnerability → NeedArisesFromVulnerability → Need
• Need → NeedHasReferral → Referral
• Need → OutcomeOfNeed → Outcome
• Risk Model → PredictsNeed → Need

Outcome

Concept Model: SAVVI Concept Model

A result that has been achieved by addressing the NEEDs of a Person or Household.

Notes:

Examples of OUTCOMEs include

• In secure accommodation

• Good school attendance The Supporting Families programme lists 64 OUTCOMES including

• Young person not involved in crime or anti-social behaviour

• Domestic abuse has stopped

• Adult is in work

• Debt is being managed or has been resolved

Links:

• Need → OutcomeOfNeed → Outcome

Referral

Concept Model: SAVVI Concept Model

A decision to direct a NEED to a support SERVICE.

Notes:

A RESPONSIBLE ORGANISATION may refer a NEED directly to a partner Support SERVICE, or make recommendations about other relevant SERVICEs.

Links:

• Need → NeedHasReferral → Referral
• Referral → ReferralToService → Service

Risk Factor

Concept Model: SAVVI Concept Model

A single fact about a Person or Household that can be combined with others to categorise the risk of a VULNERABILITY , and predict NEEDs.

Notes:

Examples of RISK FACTORs include

• Lives Alone
• has a Blue Badge
• has Rent Arrears
• Not Registered with a GP
• No Adult in Household in Employment RISK FACTORs can also be ‘protective’ - that is, information that demonstrates that a risk is reduced, or is already being managed.

A RISK-FACTOR is a type of ATTRIBUTE so that it can be represented as a single fact about a Person or Household; preferably boolean but could have a single value that can be acted on in a Rules Engine.

ATTRIBUTEs support data-minimisation so that only the necessary information is passed, using a precise definition.

ATTRIBUTEs are also useful for other uses such as establishing eligibility for a Service.

Links:

• Risk Model → RiskModelUsesRiskFactor → Risk Factor

Risk Model

Concept Model: SAVVI Concept Model

The rules by which RISK FACTORs will be used to prioritise VULNERABILITY risk, and predict NEEDs.

Notes:

RISK FACTORS can be combined and weighted to identify and categorise people and households who may have a VULNERABILITY, and predict NEEDs.

Risk Models should be based on evidence and studies, and will be continually improved by learning.

Links:

• Risk Model → PredictsNeed → Need
• Risk Model → PredictsVulnerabilty → Vulnerability
• Risk Model → RiskModelUsesRiskFactor → Risk Factor

Service

Concept Model: SAVVI Concept Model

The ability for a Delivery Organisation to carry out one or more predetermined methods designed to deliver an OUTCOME.

Notes:

Examples of SERVICE include

• Benefits Review
• Counselling

Links:

• Referral → ReferralToService → Service

Vulnerability

Concept Model: SAVVI Concept Model

The increased risk of a poor outcome.

Notes:

VULNERABILITYs might include

• becoming homeless

• being unsafe during adverse weather such as a flood

• children disadvantaged by poverty The Supporting Families programme call these “Headline Outcomes”, with examples such as

• getting a good education

• children safe from abuse and exploitation

Links:

• Vulnerability → NeedArisesFromVulnerability → Need
• Risk Model → PredictsVulnerabilty → Vulnerability

Links

ActionAddressesNeed

From: Need
Label: addressed by
To: Action
Concept Model: SAVVI Concept Model

CaseManagesNeed

From: Need
Label: managed in
To: Case
Concept Model: SAVVI Concept Model

NeedArisesFromVulnerability

From: Vulnerability
Label: gives rise to
To: Need
Concept Model: SAVVI Concept Model

NeedHasReferral

From: Need
Label: has referral
To: Referral
Concept Model: SAVVI Concept Model

OutcomeOfNeed

From: Need
Label: has
To: Outcome
Concept Model: SAVVI Concept Model

PredictsNeed

From: Risk Model
Label: predicts
To: Need
Concept Model: SAVVI Concept Model

PredictsVulnerabilty

From: Risk Model
Label: predicts
To: Vulnerability
Concept Model: SAVVI Concept Model

ReferralToService

From: Referral
Label: referral to
To: Service
Concept Model: SAVVI Concept Model

RiskModelUsesRiskFactor

From: Risk Model
Label: uses
To: Risk Factor
Concept Model: SAVVI Concept Model